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2
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First and last name or company name as shown on the order.
3
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The one you used when placing the order.
Please enter a valid email address.
This is where you'll receive updates on your return request.
The date your parcel arrived (this will be verified against shipping data).
I confirm that the delivery date I entered is accurate and I take full responsibility for it, including liability for damages in the event of a false declaration.
I confirm that the delivery date I entered is accurate and I take full responsibility for it, including liability for damages in the event of a false declaration.
216.73.216.207 - Sun Jul 26 23:03:19 2026 (UTC Time)
Where to find your order details
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Ai sensi dell'art. 59, lett. e) del D.Lgs. 206/2005 (Codice del Consumo), per motivi igienici e di tutela della salute, il diritto di recesso è escluso per i prodotti alimentari aperti dopo la consegna.
Tutti i nostri tè sono spediti in buste termosaldate e i resi saranno accettati esclusivamente qualora la confezione originale risulti perfettamente integra, sigillata e priva di manomissioni.
Tutti i nostri tè sono spediti in buste termosaldate e i resi saranno accettati esclusivamente qualora la confezione originale risulti perfettamente integra, sigillata e priva di manomissioni.
Select the Items You Want to Return
Check the items you'd like to include in your return request.
216.73.216.207 - Sun Jul 26 23:03:19 2026 (UTC Time)
Review and Confirm
Review the items you've included in your return request.
Order Summary
216.73.216.207 - Sun Jul 26 23:03:19 2026 (UTC Time)
Return Window Expired
Items in Your Order
Below are the products purchased
Something doesn't look right? You can submit a Special Review Request: our team will look into your order and, if the delay was caused by a documented shipping issue traceable via tracking, we'll get back to you. Otherwise, if 20 days pass from the submission of the Special Review Request without a resolution, the case will be considered closed.
216.73.216.207 - Sun Jul 26 23:03:19 2026 (UTC Time)
Request Successfully Submitted
Your return request has been registered. You'll receive a confirmation email at the address you provided.